When a call goes unanswered, Promptly instantly texts the caller back and turns it into a conversation your whole team can answer from one inbox — so you book the appointment instead of losing it to the next place they call.
A live re-creation of the Promptly inbox.
Most callers won't leave a voicemail — they just call the next business. A text keeps them with you.
Recover a single appointment a month and Promptly has already paid for itself.
The first reply is automatic. Your team just picks up the conversation when they can.
Promptly sits behind your existing phone. When no one picks up, it goes to work automatically.
Your phone rings through as normal. If nobody picks up, the call forwards to Promptly.
The caller immediately gets a friendly SMS inviting them to text you — before they call anyone else.
Prefer to talk? They can leave a message — Promptly records it and transcribes it so you can read or replay it.
Anyone on your team replies from the shared inbox, confirms a time, then asks for a review.
Built to capture revenue you're already losing — without piling on work.
The moment a call goes unanswered, the caller gets a text so the conversation starts instantly — day or night.
Your whole team works from one place. Assign conversations, leave internal notes, and see who's already replying so no one doubles up.
Callers can leave a message. Promptly records and transcribes it, so you can read it at a glance or replay it right inside the conversation.
Send a review link in one tap. Happy customers are guided to Google; unhappy ones are captured privately first so you can make it right.
Save your most-used replies and schedule messages to send later — so follow-up never slips through the cracks.
Use it on the desk computer or install it on your phone. Push notifications mean a new text never goes unnoticed.
Designed for dental, veterinary, med spa, and other appointment-based businesses — with the right terminology for each.
Every review request starts with a quick, private check-in. Thrilled customers get sent straight to Google. If someone's unhappy, you hear about it privately first — a chance to fix it before it becomes a public 1-star.
No tiers, no per-seat fees, no long-term contract. Everything included.
Per office · cancel anytime
Questions? Email [email protected]
No. They just text like normal from their phone. Your team responds from Promptly — on a computer or the Promptly mobile app.
Yes. Promptly can work alongside your current number, or provide a dedicated local texting number — whichever you prefer.
You send a review request in one tap. It asks how the visit went first: happy customers are guided to leave a public Google review, while any private feedback comes straight to your team so you can address it. We never stop anyone from leaving a public review.
Absolutely. Promptly is built for teams — everyone shares one inbox, you can assign conversations to specific people, leave internal notes, and see when a teammate is already viewing a thread.
Any appointment-based business that lives and dies by the phone — dental and medical offices, veterinary clinics, med spas, and similar. Promptly even adapts its wording to say "patients," "clients," or "customers" to match your world.
Most offices are up and running the same day. Reach out and we'll get you configured and live in minutes.
Turn the phone calls you're already missing into booked appointments and 5-star reviews.