🦷 Open Dental integration

Open Dental texting,
done right.

Text your patients straight from Open Dental. Promptly's two-way integration keeps patients and appointments in sync, sends appointment reminders and recall texts from your live schedule, and writes confirmations back to Open Dental — automatically.

Works with the Open Dental API · Open Dental stays your source of truth

🦷 Open Dental
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Everything your Open Dental office needs to text

One connection turns Open Dental into a modern, two-way patient texting hub.

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Two-way patient & appointment sync

Patients, appointments, and providers sync from Open Dental into Promptly every few minutes — new bookings, reschedules, and cancellations all keep up automatically.

Open Dental appointment reminders

Automatically text reminders based on the appointments in Open Dental. Patients confirm with a one-letter reply — and the confirmation writes back to Open Dental.

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Recall & recare texts

Promptly reads recall due dates from Open Dental and texts patients who are due but haven't rebooked — the fastest way to fill your hygiene schedule.

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Confirmations write back

When a patient replies “C” to confirm, Promptly marks it confirmed in Open Dental — no double entry, and your front desk sees an accurate schedule.

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Appointment context in the chat

Every conversation shows the patient's next appointment, provider, and recent visits — pulled from Open Dental — so replies are personal and fast.

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Secure & logged

API credentials and sensitive patient details are encrypted, every sync is logged, and Open Dental always remains the source of truth.

Connected in three steps

1
Connect

Enter your Open Dental API keys in Promptly's setup wizard and test the connection in one click.

2
Sync

Your patients, appointments, and providers import automatically — then stay current in the background.

3
Automate

Reminders, recall texts, and confirmations run on autopilot from your live Open Dental schedule.

Open Dental texting — FAQ

Can I text patients from Open Dental?

Yes. Promptly connects to Open Dental and lets your team two-way text patients from a shared inbox. Patients and appointments sync automatically, so you're always texting the right person about the right visit.

How does the Open Dental integration work?

Promptly connects to the Open Dental API and syncs patients, appointments, and providers into Promptly every few minutes. Appointment reminders and recall texts run off your live Open Dental schedule, and when a patient confirms by text, Promptly writes the confirmation back to Open Dental.

Does Promptly send Open Dental appointment reminders?

Yes. Once connected, Promptly automatically texts appointment reminders based on the appointments in Open Dental, on the schedule you choose, and patients can confirm with a one-letter reply.

Does Promptly do Open Dental recall reminders?

Yes. Promptly reads recall due dates from Open Dental and texts patients who are due for a cleaning or checkup and haven't rebooked, skipping anyone who already has an upcoming appointment.

Will Promptly change my Open Dental schedule?

Open Dental stays your source of truth. Promptly only writes back explicitly supported actions like appointment confirmations and cancellation requests — it never rearranges your schedule.

Turn Open Dental into a texting powerhouse.

Fewer no-shows, more rebooked recalls, and a front desk that isn't glued to the phone.