Promptly (“we,” “our,” or “us”) provides messaging software for businesses to communicate with their customers. This Privacy Policy explains how information is collected, used, and protected.
We may collect contact information such as names, phone numbers, and message content when businesses use Promptly to communicate with their customers.
Information is used solely to provide messaging services, improve the platform, and support customer communications. We do not sell personal information.
We process personal information on behalf of the businesses that use Promptly. Businesses control the content and recipients of messages sent through the platform. We use collected information solely to provide and improve our services and to facilitate customer communications.
Businesses using Promptly are responsible for obtaining proper consent before sending text messages. Message frequency varies. Message and data rates may apply. Recipients may reply STOP to opt out or HELP for help.
We do not sell, rent, trade, or share personal information with third parties for marketing purposes. Information may be shared with trusted service providers solely for the purpose of delivering our services, such as telecommunications and cloud infrastructure providers.
We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
We take reasonable measures to protect information from unauthorized access, disclosure, or misuse.
We may update this Privacy Policy from time to time. Continued use of Promptly constitutes acceptance of the updated policy.
Questions about this Privacy Policy may be sent to [email protected].